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Technology Failures or System Outages

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Urgent: Technology Failure Alert

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Hi everyone,

We are experiencing a technology failure/system outage at the moment. This issue may affect both our employees and clients.

As a result of this outage, you may encounter difficulties accessing certain systems or platforms essential for your work. We understand the inconvenience this may cause and are working diligently to resolve the issue as quickly as possible.

For employees:

Please refrain from attempting to access any affected systems until further notice.
If you are currently working on tasks that require the use of these systems, please hold off until the outage is resolved.
If you have urgent tasks or deadlines that may be impacted by this outage, please inform your immediate supervisor or manager.

For clients:

Here's a template that you can share with clients as soon as you are able:

"Hi [Client's Name],

We are currently experiencing a technology failure/system outage. Our team is working diligently to resolve this issue as quickly as possible.

We apologize for any inconvenience this may cause and assure you that we are doing everything we can to minimize the impact on our services. We will provide you with regular updates regarding the progress of the resolution efforts.

If you have any urgent questions or concerns, please do not hesitate to reach out to [Customer Support/Account Manager/Designated Contact] for assistance. Thank you for your understanding and patience.

Best regards,

- [Your Name/Department/Title]"

We will provide regular updates regarding the progress of the resolution efforts. In the meantime, we appreciate your patience and understanding as we work to resolve this issue swiftly.

Best regards,

[Your Name/Department/Title]

Urgent: Technology Failure Alert

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Hey everyone,

Just a heads up, we're currently dealing with a technology failure/system outage. This might throw a wrench in things for both our team and our clients.

You might hit some roadblocks trying to access certain systems or platforms crucial for your work. We're hustling to fix it ASAP.

For our team:

Please refrain from attempting to access any affected systems until further notice.
If you are currently working on tasks that require the use of these systems, please hold off until the outage is resolved.
If you have urgent tasks or deadlines that may be impacted by this outage, please inform your immediate supervisor or manager.

For our clients:

Here's a message you can share:

"Hi [Client's Name],

We're experiencing and tackling a tech glitch on our end. Please hang tight, we're on it!

We are sorry for any inconvenience this may cause. We're working quickly to keep things running smoothly. We'll make sure to keep you in the loop.

If you have any urgent questions or concerns, please do not hesitate to reach out to [Customer Support/Account Manager/Designated Contact] for assistance. Thank you for your patience as we sort this out.

Best,

[Your Name/Department/Title]"

Thanks for your patience as we sort this out.

[Your Name/Department/Title]

Urgent: Technology Failure Alert

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Hi everyone,

Heads up, we're facing a tech failure/outage. It might disrupt things for our team and clients.

You might hit snags accessing crucial systems. We're working quickly to fix it.

For our team:

Hold off on system access.
If you're mid-task, pause until it's fixed.
Flag urgent stuff with your supervisor.

For our clients:

Here's a template that you can use to share with your clients -

"Hi [Client's Name],

We're experiencing and tackling a tech glitch on our end. Please hang tight, we're on it!

We are sorry for any inconvenience this may cause. We're working quickly to keep things running smoothly. We'll make sure to keep you in the loop.

Best,

[Your Name/Department/Title]"

Thanks for your patience -- we'll make sure to keep everyone in the loop.

[Your Name/Department/Title]

Recipient(s):

All Employees

Recommended Send Time:

On day of technology failure or system outage

Recommended Channel:

Slack/MS Teams Channel

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How to communicate technology failures or system outages at work

When technology fails or systems go down, it's important to communicate promptly with employees. These emails should explain the nature of the problem, the expected impact on operations, and the steps being taken to resolve the issue, along with estimated timelines for resolution.

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